Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Willow Nest Support ("we," "our," or "us") is committed to protecting your privacy and personal information. As a registered NDIS provider, we understand the sensitive nature of the information you share with us and are committed to handling it with the utmost care and in accordance with Australian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website. By using our services, you consent to the practices described in this policy.
Personal Information
- Name, address, phone number, and email address
- Date of birth and emergency contact information
- NDIS participant number and plan details
- Medical and health information relevant to your care
- Disability-related information and support needs
- Financial information for billing and payment purposes
Sensitive Information
We may collect sensitive information including health records, disability information, and other personal details necessary to provide appropriate care and support services. This information is collected only with your explicit consent and is handled with extra care.
Website Information
- IP address and browser information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
We use your personal information to:
- Provide high-quality care and support services
- Develop and implement your individual support plan
- Communicate with you about your services and appointments
- Process payments and manage billing
- Comply with NDIS reporting requirements
- Improve our services and website functionality
- Meet legal and regulatory obligations
- Respond to emergencies or safety concerns
We may share your information with:
- Healthcare providers: With your consent, to coordinate your care
- NDIS and government agencies: As required for compliance and reporting
- Emergency services: In case of medical emergencies or safety concerns
- Legal authorities: When required by law or court order
- Service providers: Third parties who assist in delivering our services (under strict confidentiality agreements)
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and storage
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on privacy and security practices
- Secure disposal of records when no longer needed
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- Make a complaint about our privacy practices
- Request information about how we handle your data
To exercise these rights, please contact us using the information provided below.
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
We use cookies for:
- Essential website functionality
- Remembering your preferences
- Analyzing website performance
- Improving user experience
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@willownestsupport.com.au
Phone: +61 450102595
Mail: Privacy Officer, Willow Nest Support, 1 Amethyst Way, CARINE, WA 6020
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.